Door has conducted this study on a group of volunteer teams that are active in many fields, and provide their volunteer services to a wide range of social strata. Door is working on investing its community tools in a scientific and practical way in order to support these CBOs. This is done by coaching them for a period of six months based on a study that achieves an adequate understanding of the most important roles they play, the most important challenges they face, as well as the most important means of empowerment and sources of strength that enhance their roles.

Therefore this study aims to answer the following questions:

1. What are the most important needs of the local community in the area you work in?

2. Who provides these services?

3. What are the roles that you can play in case these parties are unable to fulfill their roles?

4. Are there challenges or concerns you face while carrying out your roles?

5. What are the sources of strength (tools and skills) that will enhance your role?

6. What are the strengths (tools and skills) that help you overcome challenges and fears?

7. What are the current resources that you have that help you fulfill your role?

The answers to these questions help to give a perception, whether for donor organizations or those working in the field of training, in order to provide appropriate programs which would enhance the CBOs capabilities to continue and expand their initiatives.

The second part of the study seeks to measure the impact of interventions carried out by Door to respond to challenges faced by the volunteer teams, as well as to provide what is possible to increase the effectiveness of volunteer teams roles, as the research studies the impact of the following interventions:

• CBOs Training and capacity building.

• CBOs coaching and technical support.

• Networking between CBOs.

• Joint work between the CBOs.

This is based on the following indicators:

• CBOs capacity to define their identity and basic roles

• CBOs Organizational Capacity.

• CBOs relationship and their solidarity in times of crisis.

CBOs relationship with the community and their response to its various issues